Seybold, Patricia B , Kramer, Mitchell I  & Muneer, Muhamed <br/><br/>
Capitalising on customers : an executive's guide to CRM 

 - Vikas Publishing House, New Delhi  2005 
 - x,183 
<br/><br/><label>ISBN: </label>81-259-1874-4 
<br/><br/><label>Dewey Class. No.: </label>658.812 Sey