Robert C Ford, Cherrill P Heaton <br/><br/>
Managing the guest experience in hospitality 

 - Delmar Thomson Learing, New York  c2000 
 - xxiv,432p 
<br/><br/><label>ISBN: </label>0-7668-1415-7 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Polytechnic - C & SP
<br/><br/><label>Dewey Class. No.: </label>647.94 For/Hea