TY  - BOOK
AU  - Robert C Ford, Cherrill P Heaton
TI  - Managing the guest experience in hospitality
SN  - 0-7668-1415-7
U1  - 647.94 For/Hea 
PY  - 2000///
CY  - Delmar Thomson Learing, New York
KW  - Polytechnic - C & SP
ER  -