Blanchard, Ken  & Ballard, Jim <br/><br/>
Customer mania!  it's never too late buils a customer-focused company 

 - Simon & Schuster, New York  2004 
 - x,195 
<br/><br/><label>ISBN: </label>0-7432-7026-2 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Dewey Class. No.: </label>658.812 Bla