TY  - BOOK
AU  - Blanchard, Ken  & Ballard, Jim
TI  - Customer mania!: it's never too late buils a customer-focused company
SN  - 0-7432-7026-2
U1  - 658.812 Bla 
PY  - 2004///
CY  - Simon & Schuster, New York
KW  - Commerce and Management
ER  -