TY  - BOOK
AU  - Metters, Richard, King-Metters, Kathryn & Pullman, Madeleine
TI  - Successful service operations management
SN  - 981-254-244-2
U1  - 658.7 Met 
PY  - 2004///
CY  - South-Western/Thomson Learning, Australia
KW  - Commerce and Management
ER  -