TY  - BOOK
AU  - Connors, Roger ; Smith, Tom  & Hickman, Craig
TI  - The Z principle : Getting results through individual and organiational accountability
SN  - 1-59184-024-4
U1  - 658 Con 
PY  - 2004///
CY  - Penguin Group (USA) Inc., New York
KW  - Commerce and Management
ER  -