Timm, Paul R <br/><br/>
50 Powerful ideas to keep your customers 

 - 3rd ed 
 - Jaico Publishing House, Mumbai  2004 
 - 157 
<br/><br/><label>ISBN: </label>81-7992-335-5 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Dewey Class. No.: </label>658.812 Tim