TY  - BOOK
AU  - Kaplan, Robert S  & Norton, David P
TI  - Strategy maps : converting intangible assets into tangible outcomes
SN  - 1-59139-134-2
U1  - 658.4012 Kap/Nor 
PY  - 2004///
CY  - Harvard Business School Press, Boston
KW  - Commerce and Management
ER  -