Bauer, John E (ed); Duffy, Grace L (ed) & Westcott, Russell T (ed) <br/><br/>
The Quality improvement handbook 

 - 2nd ed 
 - Dorling Kindersley (India) Pvt. Ltd.(Pearson Power), New Delhi  2007 
 - xvi,217 
<br/><br/><label>ISBN: </label>81-317-0727-X 
<br/><br/><label>Dewey Class. No.: </label>658.562 Bau