Zemke, Ron  (ed) & Woods, John A (ed) <br/><br/>
Customer service best practices : case studies and strategies 

 - Jaico publ., Mumbai  2004 
 - xvi,475 
<br/><br/><label>ISBN: </label>81-7992-181-6 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Dewey Class. No.: </label>658.812 Zem/Woo