TY  - BOOK
AU  - Zemke, Ron  (ed) & Woods, John A (ed)
TI  - Customer service best practices : case studies and strategies
SN  - 81-7992-181-6
U1  - 658.812 Zem/Woo 
PY  - 2004///
CY  - Jaico publ., Mumbai
KW  - Commerce and Management
ER  -