TY  - BOOK
AU  - Deborah C Sawyer
TI  - The Encyclopedia of strategic marketing management : vol.7 : competitive strategies for service business
SN  - 81-7992-391-6
U1  - R 658.803 E.S.M.M. 
PY  - 2005///
CY  - Jaico Publishing House, Mumbai
KW  - Commerce and Management
ER  -