Harvard Business School & Harvard Business Review on customer resationship management <br/><br/>
Harvard business review on customer relationship management 

 - Harvard Business School Press, Boston  2001 
 - x,192 
<br/><br/><label>ISBN: </label>1-57851-699-4 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812 HBR