Mukerjee, Kaushik <br/><br/>
Customer relationship management  a strategic approach to marketing 

 - Prentice-Hall, New Delhi  2007 
 - xxi,170 
<br/><br/><label>ISBN: </label>978-81-203-3285-0 
<br/><br/><label>Dewey Class. No.: </label>658.812 Muk