Kumar, Alok; Sinha, Chhabi & Sharma, Rakesh <br/><br/>
Customer relationship management  concepts & application 

 - Biztantra Publ, New Delhi  2011 
 - xviii,350 
<br/><br/><label>ISBN: </label>978-81-7722-622-5 
<br/><br/><label>Dewey Class. No.: </label>658.812 Kum