TY - BOOK AU - Miller, Robert E ; Heiman, Stephen E & Tuleja, Tad TI - Sucessful large account management: how to hold on to your most important customers and turn them into long-term assets SN - 0-7494-4237-9 U1 - 658.8 Mil PY - 2004/// CY - Kogan Page, New Delhi KW - Commerce and Management ER -