Buckingham, Richard <br/><br/>
Customer once clinet forever : 12 tools for building lifetime business relationships 

 - Jaico publ., Mumbai  2004 
 - xxiii,285 
<br/><br/><label>ISBN: </label>81-7992-180-8 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Dewey Class. No.: </label>658.812 Buc