Fjermestad, Jerry (ed) & Romano, Nicholas C (ed) <br/><br/>
Electronic Customer Relationship Management 

 - PHI Learning Private Limited, New delhi  2006 
 - viii; 210 
<br/><br/><label>ISBN: </label>978-81-203-2994-2 
<br/><br/><label>Dewey Class. No.: </label>658.812 Fje/Rom