Mohamed, H Peeru  & Sagadevan, A. <br/><br/>
Customer relationship management : a step-by-step approach 

 - Vikas, New Delhi  2002 
 - xii,224 
<br/><br/><label>ISBN: </label>81-259-1305-3 
<br/><br/><label>Dewey Class. No.: </label>658.812 Moh/Sag