Kandampully, Jay, Mok, Connie & Sparks, Beverley (ed.) <br/><br/>
Service quality management in hospitality, tourism and leisure 

 - Jaico Publishing House, Mumbai  2004 
 - xvii,339 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Dewey Class. No.: </label>647.94 Kan