R P Mohanty and P R Lakhe <br/><br/>
TQM in service sector 

 - Jaico Publ., Mumbai  2002 
 - xix,598p 
<br/><br/><label>ISBN: </label>81-7224-953-5 
<br/><br/><label>Dewey Class. No.: </label>658.562 Moh/Lak