TY  - BOOK
AU  - Martin T Focazio
TI  - The E-factor : building a 24/7, customer-centric, electronic business for the internet age
SN  - 0-8144-0489-8
U1  - 004.678 Foc 
PY  - 2001///
CY  - American Management Association, New York
KW  - MANAGEMENT
ER  -