Dale H Besterfield [et al] <br/><br/>
Total quality management 

 - 3rd ed 
 - Prentice-Hall of India, New Delhi  2005 
 - xi,640p 
<br/><br/><label>ISBN: </label>81-203-2883-3 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Dewey Class. No.: </label>658.562 Bes