Allen, Derek R <br/><br/>
Customer satisfaction research management  A comprehensive guide to integrating customer loyalty and satisfaction metrics 

 - Person Education (Singapore) Pvt Ltd, India  2005 
 - xv,248 
<br/><br/><label>ISBN: </label>81-297-1134-6 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Dewey Class. No.: </label>658.834 All