TY  - BOOK
AU  - Allen, Derek R
TI  - Customer satisfaction research management: A comprehensive guide to integrating customer loyalty and satisfaction metrics
SN  - 81-297-1134-6
U1  - 658.834 All 
PY  - 2005///
CY  - Person Education (Singapore) Pvt Ltd, India
KW  - Commerce and Management
ER  -