Shanmugasundaram, S (ed) <br/><br/>
Costomer Relationship Managemant  modern trends and perspectives 

 - Prentice - Hall of India, New delhi  2008 
 - xix; 276 
<br/><br/><label>ISBN: </label>978-81-203-3326-0 
<br/><br/><label>Dewey Class. No.: </label>658.812 Sha