Sheth, Jagdish N (ed), Parvatiyar, Atul (ed) & Shainesh, G (ed) <br/><br/>
Customer relationship management emerging concepts , tools and applications 

 - Tata McGraw Hill, New Delhi  2001 
 - xv,544 
<br/><br/><label>ISBN: </label>0-07-043504-9 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Com.& Mgt.
<br/><br/><label>Dewey Class. No.: </label>658.812 She