TY  - BOOK
AU  -  Nakkiran, S, D & Franklin, John
TI  - Business process outsourcing ( BPO ) : concept, current trends, management, future challenges
SN  - 81-7629-555-8
U1  - 650 Nak/Fra 
PY  - 2004///
CY  - Deep & Deep Pub, New Delhi
KW  - General Reference Work
ER  -