Nageseara Rao, C Madhavi <br/><br/>
Customer service excellence : trends and strategies 

 - Kanishka Publishers Distributors, New Delhi  2004 
 - xiv,477p 
<br/><br/><label>ISBN: </label>81-7391-697-7 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Dewey Class. No.: </label>658.562 CRao/Mad