TY  - BOOK
AU  - Nageseara Rao, C Madhavi
TI  - Customer service excellence : trends and strategies
SN  - 81-7391-697-7
U1  - 658.562 CRao/Mad 
PY  - 2004///
CY  - Kanishka Publishers Distributors, New Delhi
KW  - Commerce and Management
ER  -