ASTD handbook for measuring and evaluating training - Phillips, Patricia Pulliam (ed) (Cengage Learning, Andover, 2010)
Chapter 1. Identifying stakeholder needs / Lizette Zuniga Chapter 2. Developing powerful program objectives / Heather M. Annulis and Cyndi H. Gaudet Chapter 3. Planning your evaluation project / Donald J. Ford Chapter 4. Using surveys and questionnaires / Caroline Hubble Chapter 5. Designing a criterion-referenced test / Sharon A. Shrock and William C. Coscarelli Chapter 6. Conducting interviews / Anne F. Marrelli Chapter 7. Conducting focus groups / Lisa Ann Edwards Chapter 8. Action planning as a performance support and transfer strategy / Holly Burkett Chapter 9. The success case method : using evaluation to improve training value and impact / Robert O. Brinkerhoff and Timothy P. Mooney Chapter 10. Using performance records / Ronald H. Manalu Chapter 11. Using statistics in evaluation / George R. Mussoline Chapter 12. Analyzing quantitative data / Keenan (Kenni) Crane Chapter 13. Isolating the effects of the program / Bruce C. Aaron Chapter 14. Converting measures to monetary value / Patricia Pulliam Phillips Chapter 15. Identifying program costs / Judith F. Cardenas Chapter 16. Calculating the return-on-investment / Patricia Pulliam Phillips Chapter 17. Estimating the future value of training investments / Daniel McLinden Chapter 18. Reporting evaluation results / Tom Broslawsky Chapter 19. Giving CEOs the data they want / Jack J. Phillips Chapter 20. Using evaluation results / James D. Kirkpatrick and Wendy Kayser Kirkpatrick Chapter 21. Implementing and sustaining a measurement and evaluation practice / Debi Wallace Chapter 22. Selecting technology to support evaluation / Kirk Smith Chapter 23. Evaluating mLearning / Cathy A. Stawarski and Robert Gadd Chapter 24. Evaluating leadership development / Emily Hoole and Jennifer Martineau Chapter 25. Evaluating a global sales training program / Frank C. Schirmer Chapter 26. Evaluating technical training / Toni Hodges DeTuncq Chapter 27. Evaluating traditional training versus computer-simulation training for leader development / Alice C. Stewart and Jacqueline A. Williams Voices: Robert O. Brinkerhoff Mary L. Broad Jac Fitz-enz Roger Kaufman Donald L. Kirkpatrick Jack J. Phillips Dana Gaines Robinson William J. Rothwell Appendix : answers to exercises.