TY  - BOOK
AU  - Kapoor, Ramneek; Paul, Justin & Halder, Biplab
TI  - Services marketing: concepts &  practices
SN  - 978-0-07-070069-7
U1  - 658.8 Kap 
PY  - 2011///
CY  - Tata McGraw Hill, New Delhi
ER  -