Mohamed, H. Peeru & Sagadevan, A <br/><br/>
Customer relationship management  A step by step approach 

 - Vikas Publishing House, Noida  2002 
 - xiii, 224 
<br/><br/><label>ISBN: </label>9789325965119 
<br/><br/><label>Dewey Class. No.: </label>658.812 Moh