Besterfield, Dale H.; Michna, Carol B. & Besterield, Glen H. (el al) <br/><br/>
Total quality management 

 - 3rd 
 - Dorling Kindersley (India) Pvt. Ltd.(Pearson), New Delhi  2011 
 - xxi, 558 
<br/><br/><label>ISBN: </label>978-81-317-3227-4 
<br/><br/><label>Dewey Class. No.: </label>658.562 Bes