TY  - BOOK
AU  - Besterfield, Dale H.; Michna, Carol B. & Besterield, Glen H. (el al)
TI  - Total quality management
SN  - 978-81-317-3227-4
U1  - 658.562 Bes 
PY  - 2011///
CY  - Dorling Kindersley (India) Pvt. Ltd.(Pearson), New Delhi
ER  -