Metters, Richard ; King-Metters, Kathryn ; Pullman, Madeleine ; Walton, Steve <br/><br/>
Successful service operations management 2nd ed. 

 - Cengage learning  New Delhi  2017 
 - xxii,406  CD 
<br/><br/>
<br/><br/><br/>E 
<br/><br/><label>Universal Decimal Class. No.: </label>658.5  / Met/