Fitzsimmons, James A ; Fitzsimmons,Mona J ; Bordoloi, Sanjeev <br/><br/>
Service management : operations,strategy,information technology 8th ed. 

 - McGraw hill education  Chennai  2018 
 - xviii,524 
<br/><br/>
<br/><br/><br/>E 
<br/><br/><label>Universal Decimal Class. No.: </label>658  / Fit/