Lovelock, Christopher , Wright, Lauren , <br/><br/>
Principles of service marketing and management 

 - Prentice Hall  New Jersey  1999 
 - xvii,414 
<br/><br/>
<br/><br/><br/>E 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Universal Decimal Class. No.: </label>658.812  / Pri/