Kessler, Sheila <br/><br/>
Measuring and managing cusotmer satisfaction : going for the gold 

 - Wheeler  New Delhi  1996 
 - xii,228 
<br/><br/>
<br/><br/><br/>E 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Universal Decimal Class. No.: </label>658.812