Barsky, Jonathan <br/><br/>
Finding the profit in customer satisfaction : translating best practices into bottom-line results 

 - Contemporary Books  Illinois  1998 
 - xv,160 
<br/><br/>
<br/><br/><br/>E 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Universal Decimal Class. No.: </label>658.812