Philip B Crosby <br/><br/>
Quality without tears : the art of hassle-free management 

 - McGraw - Hill, New York  c1984 
 - xiii,205p 
<br/><br/><label>ISBN: </label>0-452-25658-5 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Commerce and Management
<br/><br/><label>Dewey Class. No.: </label>658.562 Cro