APA
Foss B. &. S. M., . (2001). Successful customer relationship marketing : new thinking, new strategies, new tools for getting closer to your customers. Kogan Page, London: .
Chicago
Foss Bryan & Stone Merlin, . 2001. Successful customer relationship marketing : new thinking, new strategies, new tools for getting closer to your customers. Kogan Page, London: .
Harvard
Foss B. &. S. M., . (2001). Successful customer relationship marketing : new thinking, new strategies, new tools for getting closer to your customers. Kogan Page, London: .
MLA
Foss Bryan & Stone Merlin, . Successful customer relationship marketing : new thinking, new strategies, new tools for getting closer to your customers. Kogan Page, London: . 2001.