APA
Peter Keen M. M., . (2000). The E-Process edge : creating customer value and business wealth in the internet era. Tata McGraw Hill, New Delhi: .
Chicago
Peter Keen Mark McDonald, . 2000. The E-Process edge : creating customer value and business wealth in the internet era. Tata McGraw Hill, New Delhi: .
Harvard
Peter Keen M. M., . (2000). The E-Process edge : creating customer value and business wealth in the internet era. Tata McGraw Hill, New Delhi: .
MLA
Peter Keen Mark McDonald, . The E-Process edge : creating customer value and business wealth in the internet era. Tata McGraw Hill, New Delhi: . 2000.