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100			_aRamesh Bollapragada
245			_aSix-sigma Methodologies in Airlines Operations
300			_aP.302-326
520			_aIn this paper, we illustrate the key improvement indicators, their performance variance, and their respective financial impacts on airline operations. Through the six sigma process improvement methodology (DMAIC), this paper presents the passengers’ expectations, current performance level, compensation expenses due to nonconformities, root causes of the nonconformities, and means to reduce performance variance and improve process to achieve cost savings. The research methods consist of data collection from several sources such as SITA, U.S. Aviation consumer reports, Aviation accident statistics from multiple sources. Our results indicate airlines can save billions of dollars annually once six sigma operational processes are reached.
654			_aSix Sigma _aDMAIC _aService Operations Airline Industry _aQuality Metrics
700			_aVivian Chan
773	0		_080317 _9111201 _dNew Delhi Sage Publisher _oJP498 _tVikalpa : The Journal for Decision Maker _x0256-0909
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999			_c130790 _d130790