000 00426nam a2200133Ia 4500
100 _aFoss, Bryan & Stone, Merlin
020 _a0-7494-3579-8
654 _aCommerce and Management
942 _cBK
245 _aSuccessful customer relationship marketing : new thinking, new strategies, new tools for getting closer to your customers
260 _aKogan Page, London
_c2001
082 _a658.812 Fos/Sto
300 _axxii, 522
999 _c22579
_d22579