| 000 | 00407nam a2200145Ia 4500 | ||
|---|---|---|---|
| 100 | _aZeithaml, Valarie & Bitner, Mary Jo | ||
| 020 | _a0-07-231221-1 | ||
| 250 | _a2nd ed | ||
| 654 | _aCommerce and Management | ||
| 942 | _cBK | ||
| 245 | _aServices marketing : integrating customer focus across the firm | ||
| 260 |
_aTata McGraw Hill, New Delhi _c2000 |
||
| 082 | _a658.8 Zei/Bit | ||
| 300 | _axxviii,620 | ||
| 999 |
_c23827 _d23827 |
||