000 00350nam a2200133Ia 4500
100 _aRampal, M K & Gupta, S L
020 _a81-85989-56-7
654 _aCommerce and Management
942 _cBK
245 _aService marketing : concepts, applications and cases
260 _aGalgotia, New Delhi
_c2000
082 _a658.8 Ram/Gup
300 _axxi,615
999 _c24315
_d24315