| 000 | 00349nam a2200133Ia 4500 | ||
|---|---|---|---|
| 100 | _aKnapp, Donna | ||
| 020 | _a981-240-368-X | ||
| 654 | _aCommerce and Management | ||
| 942 | _cBK | ||
| 245 | _aA Guide to customer service skills for the help desk professional | ||
| 260 |
_aThomson, Australia _c1999 |
||
| 082 | _a658.812 Kna | ||
| 300 | _axvi, 288 | ||
| 999 |
_c25485 _d25485 |
||