000 00294nam a2200121Ia 4500
100 _aRead, Brendan
020 _a1-57820-063-6
942 _cBK
245 _aDesigning the best call center for your business
260 _aCMP Books, New York
_c2000
082 _a658.872 Rea
300 _aviii,281
999 _c25513
_d25513